Company Profile
Mission and Vision
Mission - Our mission defines what we set out to do each day, which is to provide healthcare professionals with the best skills and support that ensure a level of service excellence that benefits our customers, patients, peers, employees and the communities we serve. Vision - Our vision reminds us of what we should be striving for each day and what we ultimately want as a company, which is to: Offer the best service to our clients and produce the most innovative solutions to the healthcare industry; See more patients accessing cost-effective treatment; Drive synergies and economies of scale that stimulate the growth in the EP market and beyond; Learn from customers and identify the gaps in the market that are barriers to patients getting the treatment they require, thereby enabling healthcare professionals to have more time to treat their patients.
Our Services
Health economic consultation; Research; Strategic and Operational Consulting Services; Project Management and Sales Development of strategic road maps for companies; Negotiations with medical aids; Market research and market analysis; Developing of branding strategies, marketing plans and sourcing marketing material and branded items; Health and pharma-economics; Sales support and coaching; Clinical support; Clinical engineering.
What We Do
More recent projects have included but are not limited to: Setting up the Cordis business under the umbrella of DISA Vascular (Pty) Ltd Consulting for Siemens Pty Ltd in the field of Electrophysiology in South Africa; Strategic management for Biosense Webster (a division of J&J); Clinical engineering service for both Biosense Webster and Boston Scientific; Negotiating and preparing for tender with the Eastern Cape Government; Our sales organisation embodies excellence and exemplifies what professionalism is. We strongly believe that our passion in wat we do is our success. We take pride in being a highly professional and competitive team. Continuing professional development is highly encouraged - all employees are instructed and trained on Healthcare Compliance issues and are complaint under the US Foreign Corrupt Practices Act. We are a Level 4 B-BBEE contributor..
How We Work
HLC’s core values, mission and vision drive everything we do. The patient remains central to processes, negotiations and transactions. By incorporating this “patient first” ethos into our daily work and making it an integral part of the culture of this growing sales and consulting firm, we believe we are poised for success in all our future endeavours. Values - Our values embody who we are and what we believe in - you “reap in life what you sow” and the paramount importance “giving before receiving”. We have: An inflexible commitment to quality, health, safety and the environment; A culture of understanding the needs of our customers; An open relationship with our staff, peers, fellow consultants and customers; based on mutual respect and trust; Transparency, accountability, integrity and discipline in all business dealings; Financial responsibility to our internal and external stakeholders.
Corporate Governance
HLC believes that our primary responsibility is to ensure effective governance over the company’s affairs for the benefit of all its stakeholders. These responsibilities include but are not limited to: Finding and appointing suitable staff members or sub-contractors (where applicable) who are skilled in the service needed to offer clinical or technical solutions to the clients. Annually reviewing and approving short-term and long-term strategic and business plans and monitoring corporate performance against such plans. Adopting policies of corporate conduct, including compliance with applicable laws and regulations and maintenance of accounting, financial, disclosure and other controls, as well as reviewing the adequacy of compliance systems and controls. Reviewing matters of corporate governance from time to time.
Code of Business Conduct
The Code of Business Conduct of HLC (referred to hereafter as The Company) consists of policies relating to the ethical and legal standards of conduct to be followed by its management and shall apply to any additional member of the team who may be included in the company.
Legal Compliance
The Company undertakes to comply with the legal system of the country in which it operates as well the FCPA and the Marketing Code of Conduct in the South African Healthcare Sector as well as Act 101 as amended in June 2017.
Quality policy
Henry Lines Consulting (Pty) Ltd T/A HLC Medical aims to be the benchmark trading organisation in the field of importation and distribution of exclusive disposable and capital cardiology, electrophysiology and neuro interventional radiology on a national basis and sub-Saharan countries. We supply cardiology disposables which are used independently in hospital theatres by surgeons and cardiologists, as well as disposables for use with our monitoring equipment that we operate in the hospital theatre environment. Henry Lines Consulting (Pty) Ltd T/A HLC Medical operates simple, systemised, and transparent processes that drive accountability, productivity, and external focus. Henry Lines Consulting (Pty) Ltd T/A HLC Medical is committed to quality excellence, as well as providing unrivalled customer service, and achieve this by offering: • products that meet all standard requirements. • first class customer service. • complete and on-time deliveries. • comprehensive, free technical advice. Customers are at the heart of our business. Henry Lines Consulting (Pty) Ltd T/A HLC Medical is committed to continual review and improvement of processes, products, and services, to meet and exceed our customers’ expectations. Henry Lines Consulting (Pty) Ltd T/A HLC Medical have established quality systems and monitor processes against performance targets set within business plans and objectives programmes. Henry Lines Consulting (Pty) Ltd T/A HLC Medical will achieve our improvement targets through continual training and communication of the key business objectives to all personnel. Customer service measures are reported monthly as part of the “PROPS” commitment (Product Availability, Right First Time, On Time Delivery, Product Quality & Service Quality). Henry Lines Consulting (Pty) Ltd T/A HLC Medical has established working groups within the business to ensure that quality expectations of both processes and products are being met and where possible exceeded. Henry Lines Consulting (Pty) Ltd T/A HLC Medical is committed to continual improvement of both products and processes. The framework for setting objectives lies within Business Planning for each part of the business, whereby targets are set based on opportunities for growth and improvement, and to eliminate and contain risks. The Management Review Meeting considers the effectiveness of these management programmes outlined by this policy. Signature: Date: 8 September 2025 Name: Dr Heather Henry-Lines
